View and Manage Reminders

The main header of the card displays:

• Channel Icon: Identifies delivery path at a glance: Gmail (), Outlook (), Timelier Email (), Twilio SMS (), or Microsoft Teams ().
• Event Subject: The title of the calendar meeting or appointment.
• Calendar Source: Provider icon—Google Calendar (), Microsoft Outlook (), Apple iCloud (), or ICS Calendar ()—and connected account name.
• Rule Name: Displays which automation rule generated this reminder.

The right column shows the scheduled delivery time:

• Exact Time: Displayed in your account's configured timezone (e.g. 9:45 AM CDT).
• Date: The scheduled delivery date (e.g. Sep 17).
• Lead Time: How far in advance of the event start time the notification triggers (e.g. 1d before, 2h before, or 15m before).

Every upcoming future reminder (that has not yet sent or skipped) features an individual On/Off Switch:

• Cancel / Disable a Single Reminder: If a client calls to confirm their meeting early, you can toggle their reminder Off. A confirmation dialog appears asking: "Are you sure you want to disable this reminder?"
• Surgical Control: Disabling an individual reminder does not affect other scheduled reminders for that meeting, nor does it alter your primary reminder rule.
• Re-enable: You can flip the switch back On anytime before the scheduled delivery time arrives.

When viewing queued, completed, or skipped reminders, status icons replace the toggle switch:

Below the event row is a collapsible card containing the message details:

• Subject Line & Header: Displays the rendered subject line (or "Message" for SMS/Teams) and an accordion toggle arrow.
• Recipients (To / Bcc): Shows destination email addresses or phone numbers. If multiple recipients are attached, a badge (e.g. +2) lists the additional attendees upon hover.
• Inline Recipient Warnings: Timelier highlights potential delivery issues directly on the card before sending:
  • Missing Email or Phone: If an extraction rule failed to find an email or phone in the meeting notes, an info icon () appears with a direct link to the extraction syntax guide.
  • Unsupported Number: Appears if a phone number cannot receive SMS messages (such as landlines or invalid international formats).
  • Opted Out / Unsubscribed: A block icon appears if the recipient previously texted STOP to opt out of SMS or unsubscribed from reminder emails.
  • Bounced: An error badge flags addresses that previously bounced or failed delivery.
• Expanded Message Preview: Click anywhere on the message header to unfold the full formatted message text, verifying live placeholder values such as {subject}, {startTime}, and meeting URLs.

For SMS reminders, Timelier automatically calculates standard telecommunications segment sizing and flags when messages require multiple segments or Unicode encoding:

• Standard GSM-7 Messages: Standard plain-text SMS messages hold up to 160 characters in a single segment, displaying a badge: 1 SMS message.
• Multi-Part SMS (153 chars/segment): When a standard message exceeds 160 characters, cellular networks split it into multiple parts and every segment drops to 153 characters. Timelier displays an amber warning badge (e.g., 185 chars; 2 messages).
• Emojis & Unicode (70 / 67 chars): Including even a single emoji (or special Unicode symbol) forces the entire message into UCS-2 encoding. This reduces capacity to 70 characters for a single message or 67 characters per segment for multi-part messages. Timelier flags this explicitly with a warning badge: 167 chars; 3 messages (Emoji/Unicode).

Tip: For maximum credit efficiency, avoid emojis in SMS reminder templates. A 165-character reminder with an emoji consumes 3 SMS credits, but without the emoji consumes only 2 credits (or 1 credit if trimmed to 160 characters).