Timelier is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our web application and related services (“Service”).
1. Information We Collect
- Account Information: Name, email address, and any profile information you provide upon registration.
- Calendar Integration: Metadata and rule-based extracts of calendar events necessary to deliver reminders. We do not store calendar events wholesale, but we retain reminder content (e.g., event title, time, and relevant fields) for up to 45 days.
- Reminder Preferences: Rules you configure for reminders and the channels you choose (email, SMS, phone). If you opt in to SMS reminders, we collect your phone number and your consent to receive text messages. Message frequency varies based on your rule settings. Message and data rates may apply.
- Payment Information: Processed securely via Stripe. We do not store your credit card details on our servers.
- CRM and Analytics: We use HubSpot to manage communications and support inquiries, and privacy-respecting analytics tags to monitor website performance.
2. How We Use Your Information
- To provide and maintain the Service.
- To send reminders based on your configured rules, including SMS messages if you have opted in.
- To process subscription payments.
- To communicate with you regarding your account, product updates, and customer support.
- To analyze site traffic and improve application usability.
*If you choose to receive SMS reminders, we use your phone number solely to send those messages via our third-party provider (Twilio). You can opt out at any time by replying STOP to any message. Message and data rates may apply depending on your mobile carrier.
3. Sharing Your Information
We only share your data with third parties strictly as necessary to provide the Service:
- Twilio and SendGrid for sending automated SMS and email reminders.
- Stripe for secure payment processing.
- HubSpot for customer relationship management and support ticketing.
- Google Analytics (via secure tag) for website performance monitoring.
We do NOT sell your data, even in anonymized or aggregated form.
We do not share event or reminder content with third parties except as required to deliver reminders via your chosen channels. We only engage subprocessors who meet our rigorous security and privacy standards.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze site traffic and user interaction. By using our site, you consent to our use of cookies in accordance with this policy. We only use this data for monitoring and improving website performance.
5. Legal Basis for Processing (GDPR)
For users located in the European Union, we process personal data based on the following legal grounds:
- Your consent.
- The performance of a contract with you.
- Our legitimate interests in operating, securing, and improving the Service.
6. Data Retention
We retain reminder-related event information for up to 45 days to ensure proper delivery and troubleshooting. You may request earlier deletion at any time by contacting support at [email protected].
7. Data Security
We protect your data using strong industry-standard encryption in transit (TLS 1.2 or higher) and at rest (AES-256). Access to data is restricted strictly to authorized personnel who need access to perform their job functions (e.g., engineers and customer support staff assisting you with troubleshooting).
8. International Users and Data Transfers
For customers in the EU, we adhere to Data Processing Agreements (DPA) with Standard Contractual Clauses (SCCs) for cross-border data transfers in compliance with GDPR.
9. Your Rights and Choices
You have the right to access, correct, or delete your data at any time. You may revoke calendar access through your Google, Microsoft, or Apple account settings whenever you choose. You may also disable your account or request permanent deletion of your data by contacting us at [email protected].
10. Children’s Privacy
Timelier is not intended for use by children under the age of 13 (or 16 in the EU), and we do not knowingly collect personal data from children.
11. Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate supervisory authorities without undue delay.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice within the Service.
13. Contact Us
If you have any questions or concerns about this policy or your data, please contact us at:
Email: [email protected]